With the advent of Brother printers, users have improved their printing experience. Millions of people are using these devices to get quality prints. Though Brother printers are less problematic, sometimes the TS-02 error can occur.
As a result, the users face hindrances while using the Brother printer. Usually, this issue occurs when the printer fails to detect the WLAN access point. Even a malfunctioned router can lead to Brother printer error TS-02.
Further, it could be because of using faulty cables in the router. Replace these wires and restart the router in the first place. Sometimes, this solution helps to fix this printing issue from the Brother printer. Reset the wireless access point of the router. It can revive the wireless connection of the printer. Additionally, you should restart the router once to eliminate this problem. But, if these solutions don’t work, contact the Printer Repair Dubai experts.
Potential Reasons Behind the Brother Printer Error TS-02
You can experience this issue while connecting the Brother printer with another device. And, there are hefty reasons behind this Brother printer error TS-02. Damaged or corrupted Windows system files can often cause this connection issue. Incomplete printer installation is another reason for this Brother printer error. Even if you have installed incompatible printer software, that can lead to a TS-02 error.
Owing to corrupted or missing system file entries, the printer won’t detect the router. Moreover, if you have uninstalled any hardware, this printing issue can occur. Thus, identifying the root cause of the Brother printer error TS-02 can become difficult.
Easy Solutions to Fix Brother Printer Error TS-02
Do you know why the Brother printer error TS-02 message pops up on the screen? The WLAN point/router fails to access the printer’s MAC address. As a result, the users get the “connection failed” message. Thus, it is important to have a high-functioning router to fix this issue.
Consider connecting the cables of the router to the right port. If you notice the Wi-Fi strength is poor, contact the internet service provider. Check whether you have turned on the wireless router properly.
Then, hold the “WLAN” button of the Brother printer for a few seconds. Check if the printer is showing the connection error message or not. If a TS-02 error message appears, follow these below-mentioned troubleshooting methods:
Start with Checking the WLAN Connection
If the wireless connection fails, it will be shown in the printer’s WLAN report. From there, you can also check the status of the wireless connection. Go to the “Menu” button first to get the WLAN report. After that, access the “Print Reports” option, using up/down keys. Search for the “WLAN Report” option from the list after that.
Once you find that, tap on it with the up and down arrow keys. Press on the “Yes” button to print the WLAN report. Move to the “connection” section of the WLAN report. If the connection status is showing “OK”, the printer is connected to Wi-Fi. But, if it is showing the “error: TS-02”, consider unplugging the WLAN access point/router.
Wait for at least 8-10 seconds, and then connect the plugs again. Turn on the router and try to connect it with the printing machine. This error message won’t appear further on the printer screen. But, if Brother printer error TS-02 is there, contact Printer Repair Dubai experts.
Uninstall and Reinstall Printer Driver
Corrupted or incompatible printer drivers can conflict with the WLAN point/router. Uninstalling these drivers can solve the Brother printer error TS-02. Install the compatible printer drivers and set up the Wi-Fi connection again. But, do you know the steps to uninstall the Brother printer drivers? Start with turning off the printer, and then open “Control Panel” from the Start menu.
After that, move to “Hardware and Sound” and tap on “Devices and Printers”. Can you see the Brother printer model over there? Right-click on the right model number and select “Remove Device” from the list. And, when the “User Account Control” window opens, write the correct password. Make sure to tap on the “Yes” button after that.
Then, navigate to “Fax” from the “Drivers and Printers” tab. You will find “Microsoft XPS Document Writer” in some Brother printer models instead of “Fax”. Head towards this section, tap on the menu, and choose “Print server properties”. Further, you have to go to the Brother printer’s “Drivers” tab. Choose “Change Driver Settings” and select the right driver’s model number.
What else needs to be done?
A window will appear on the screen, choose “Remove” and then “Remove driver and driver package”. Choose “OK” and go through the on-screen instructions to complete the driver uninstallation process. Now, go to the Brother’s official site, look for the search bar.
Write the Brother printer driver model number and click on “Download”. Wait for a few minutes until the latest Brother printer drivers get installed in the device. After that, connect the printer with the WLAM point or router. The Brother printer error TS-02 won’t display further.
Alternative Ways to Fix Brother Printer Error TS-02
If the above-mentioned solutions didn’t fix this issue, uninstall the printer software. Did you enable the MAC filtering option of the WLAN access point/router? Make sure the MAC address of the Brother printer isn’t listed over there. You might have added the printer’s MAC address to the blacklist. Thus, the Brother printer is unable to connect with the WLAN access point/router.
Go to the Network Configuration page and remove the Brother printer’s MAC address from there. It will remove the TS-02 error from the Brother printer. But, if that doesn’t solve this issue, you might have provided incorrect SSID and security information. Enter the right Wi-Fi credentials and use the printer without any further issues.